At coy99, privacy is more than a legal document. It is our commitment to every member that your personal information is handled with full responsibility, transparency, and care.
Quick Summary: coy99 collects your personal data solely to operate the platform securely and deliver the best service. We do not sell your data. You may request access, correction, or deletion of your data at any time. This document explains everything in detail.
This Privacy Policy explains how coy99 ("we", "Platform") collects, uses, stores, and protects your personal information ("data") when you use the website, mobile app, and all services provided by coy99.
Coy99 is committed to ensuring that every member's privacy is respected and protected in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. We do not view legal compliance as a burden — rather, it reflects our respect for every individual who trusts our platform with their personal information.
This Policy applies to all users of the coy99 platform, including website visitors, prospective members, registered members, and former members. By registering a coy99 account, you agree to the data practices set out in this document.
This Privacy Policy should be read together with the coy99 Terms and Conditions and Responsible Gaming Policy, which collectively form the entire agreement between you and our platform.
Coy99 only collects personal data necessary to operate the platform securely and comply with legal requirements. Below are the categories of data we collect and their sources:
| Data Categories | Example Information | Source |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Provided during registration / KYC |
| Contact Data | Phone number, email address | Provided during registration |
| Financial Data | Bank account number, deposit & withdrawal records | Provided during transaction |
| Technical Data | IP address, device type, browser, operating system | Collected automatically |
| Usage Data | Pages visited, games played, session duration | Collected automatically |
| Communication Data | Support chat records, sent emails | Generated through interactions with us |
We do not collect sensitive data categories such as health information, political views, or biometric data unless specifically required by law and with your explicit consent.
Every piece of data we collect has a specific and legitimate purpose. coy99 does not use your data beyond what is necessary to deliver the services you request. Below are the purposes for which we use your data:
Our commitment: coy99 will not use your data for any purpose not stated in this policy without first obtaining your explicit consent.
Coy99 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are specific situations where we need to share your data with trusted parties to enable us to deliver our services properly:
All third parties we work with are bound by data processing agreements that require them to protect your information and use it only for specified purposes. coy99 is not responsible for the privacy practices of third parties operating outside the scope of these agreements.
If coy99 is involved in a merger, acquisition, or asset sale, members' personal data may be transferred as part of the business assets. You will be notified in advance should this occur.
The security of your personal data is coy99's top priority. We continuously invest in security infrastructure and apply the latest technologies to ensure your data is always protected against unauthorized access, loss, or exposure.
The security measures we implement include:
While we take all reasonable measures, no system can be guaranteed 100% secure. We encourage you to help protect your account by using a strong password and enabling 2FA.
Coy99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The following are the types of cookies we use:
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the coy99 platform.
Under Malaysia's PDPA and coy99's privacy practices, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
To exercise any of the above rights, please contact the coy99 support team via live chat. We will process your request within 30 business days.
Coy99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. Our general retention schedule is as follows:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Active account data | For the duration of the active account + 7 years | Legal and audit requirements |
| Transaction records | 7 years after transaction | AML and tax compliance |
| Communication records | 3 years | Complaint and dispute reference |
| Technical logs | 90 days | Security and debugging |
| Marketing data | Until you withdraw consent | Based on your consent |
Once the retention period expires, data will be securely deleted or anonymized so it can no longer be linked to any specific individual.
The coy99 platform is exclusively for individuals aged 18 and above. We do not intentionally collect any personal data from individuals under the age of 18.
If we discover that we have unintentionally collected data from an individual under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that a child under their care has registered an account at coy99 are requested to contact our support team immediately.
Parental Advisory: Please ensure your devices and online accounts are protected from access by minors. coy99 encourages parents to use parental control software to prevent unauthorised access to online entertainment platforms.
Coy99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via in-platform notifications or email before they take effect.
The "Updated" date at the top of this page will always reflect the date of the latest version of the Privacy Policy. We encourage you to review this page periodically. Your continued use of the coy99 platform after any amendments are published will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the coy99 Privacy Officer through the following channels:
We encourage you to contact us directly with any concerns before filing a complaint with the relevant authorities. Our team is ready to help resolve any issue in a manner satisfactory to all parties.
Privacy is more than words on paper. This is how we put it into practice across every aspect of the coy99 platform, every day.
All data transmitted between you and the coy99 platform is protected by 256-bit SSL encryption, the same security technology used by leading banks and financial institutions.
Coy99's identity verification process is designed to protect you from identity fraud while ensuring only legitimate account owners can access their funds.
Coy99 has never sold and will never sell your personal data to any third party for advertising or commercial purposes. Your data belongs to you.
Coy99 operations fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your privacy rights are protected under the local legal framework.
The coy99 security system monitors the platform 24 hours a day to detect and respond to any security threats before they can affect your data.
You have full control over your data — from accessing and correcting it to requesting its deletion. Our support team is ready to process any request you submit.
With a transparent Privacy Policy and industry-grade security systems, you can play on coy99 with peace of mind, knowing your personal data is always protected.